Refund policy

Returns & Refund Policy

We want every VAVAZ piece to feel considered, useful, and exactly chosen for you. If something is not right, please contact us so we can help.

Return window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging. Please contact us before sending anything back. Items returned without contacting us first may not be accepted.

How to request a return

To request a return, contact the VAVAZ studio through the Contact page and include:

- your order number;
- the email used for the order;
- the item you want to return;
- the reason for return.

We will reply with the next steps.

Made-to-order and personalised items

VAVAZ pieces are produced after they are chosen. Some made-to-order, custom, or clearly personalised items may be excluded from change-of-mind returns where permitted by applicable law.

This does not affect your statutory rights. If an item arrives faulty, damaged, incorrect, or not as described, please contact us so we can review and resolve the issue.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

If the issue is confirmed, we may offer a replacement, repair, refund, or another suitable solution depending on the circumstances and applicable law.

Return shipping

Unless the item is faulty, damaged, incorrect, or otherwise required by law, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please note that it may take additional time for your bank or payment provider to process the refund.

Non-returnable items

The following items may not be eligible for return, except where required by law:

- items that have been used, damaged, or altered after delivery;
- items returned without original packaging where this affects resale condition;
- clearly personalised or custom-made items, where permitted by applicable law;
- gift cards, if offered.

Exchanges

We do not guarantee direct exchanges. If you need a different item, model, or design, contact us first. In many cases, the simplest option may be to return the eligible item and place a new order.

Contact

For return questions, contact the VAVAZ studio through the Contact page and include your order number.